Contact BitMEX
BitMEX ceased trading on 23 September 2026. Our support team remains available 24/7 to assist with fund withdrawals, account queries, and all wind-down related matters.
Fund withdrawals and account queries
Log in to your account using your registered credentials to initiate a withdrawal of available funds, which will include refreshing or completing for the first time identity verification. If additional documentation is required, you will be prompted at login or notified by email.
Encountering an issue with a withdrawal or with your account?
Please include your account ID in all correspondence.
Complaints and formal disputes
To submit a formal complaint:
We will acknowledge your complaint and respond as soon as reasonably practicable.
Data subject requests
To exercise your rights under data protection law — including access, portability, correction, or erasure requests:
Note: erasure requests for records subject to mandatory AML retention obligations cannot be fulfilled during the retention period. See our Privacy Notice for details.
Law enforcement and regulatory requests
Media and press enquiries
Anti-scam notice
BitMEX will never contact you to request private keys, seed phrases, or payment in connection with fund distributions. If you receive such a communication, do not engage. Report it to support@bitmex.com.