Compliance

KYC requirements

All customers are required to have full identity verification in place (KYC) before funds available in their account can be withdrawn. Customers that have completed KYC in the past may be asked to complete it again for the purposes of re-verifying their account.

Individual customers

Where a customer is required to complete KYC, individual customer full KYC includes providing a valid government-issued photo ID and proof of address, along with supporting information as required.

Corporate customers

Corporate customers must provide various documents for verification, that includes but is not limited to Certificate of Incorporation and Memorandum/Articles of Association, Register of Directors, signed board resolution authorizing balance withdrawal, Identification documents for ultimate beneficial owners and individual directors/representatives.

Existing corporate KYC profiles

For Corporate customers with an existing KYC profile, they may be asked to submit an updated Certificate of Incumbency or Certificate of Good Standing issued within the past 12 months. A Board resolution is required where the Authorised Persons has changed.

If you have not completed KYC, or your previous application was incomplete or rejected, log in to your account to begin or resume the process. If you encounter any issues, submit a ticket via support.bitmex.com.

Questions about KYC? See the FAQ.

Sanctions

BitMEX screens all customers and transactions against applicable sanctions lists, including those maintained by OFAC, the United Nations Security Council, the European Union, the United Kingdom, and Switzerland. Funds cannot be released to any individual, entity, or wallet address subject to a relevant sanctions designation.

Customer verification requests

BitMEX may contact customers where we have concerns about account ownership, identity, or account activity. Where this occurs, we will reach out via your registered email address or through the support portal. You may be asked to provide documentation to confirm your identity or verify that you are the authorised account holder.

Record keeping

BitMEX retains KYC, customer due diligence, and transaction records for the periods required under applicable laws.

See our Privacy Notice for details on how your personal data is held and how to exercise your data rights.

Regulatory and law enforcement cooperation

BitMEX continues to accept requests from regulatory bodies and law enforcement agencies. All lawful requests are handled in accordance with applicable law.

For formal regulatory and law enforcement requests:

support.bitmex.com/hc/en-gb/p/law-enforcement