Our Official

Channels

There are multiple ways to connect and receive timely updates about our products and promotions.

Contact Support

Announcements

Twitter

Short updates on all our company, platform and product news.

BitMEX Blog

A resource for the latest news and developments - broken down in long form when needed.

Site Announcements

Previews and real time updates for product and platform news.

Status Updates

Updates on any exchange incident, provided in real time by the team working to resolve them.

Telegram

Our primary Telegram account for announcing product and platform news.

Youtube

Keynotes, webinars, product demonstrations and more.

Linkedin

Company news, initiatives, careers, product updates and more.

API Announcements

Updates for developers with applications built atop ours.

Instagram

You can add our product news to your feed.

Community Groups

Telegram (English)

An official Telegram account manned by BitMEX team members, for those seeking to connect and communicate in English with the wider community.

Telegram (Chinese)

An official Telegram account manned by BitMEX team members, for those seeking to connect and communicate in Chinese with the wider community.

Telegram (Russian)

An official Telegram account manned by BitMEX team members, for those seeking to connect and communicate in Russian with the wider community.

Telegram (India)

An official Telegram account manned by BitMEX team members, for those seeking to connect and communicate in India with the wider community.

Telegram (Turkish)

An official Telegram account manned by BitMEX team members, for those seeking to connect and communicate in Turkish with the wider community.

Discord

For members of the BitMEX community, active on Discord.

Reddit

For those members of our community, active on Reddit and seeking to connect with others.

Thought Leadership

Research Twitter

Filter out the hype with our handle for evidence-based reports on the cryptocurrency ecosystem.

Research Blog

A place for best-in-class, evidence-based reports on Bitcoin, cryptocurrency and financial markets.

Crypto Trader Digest

Commentary, news, trends, and insights for all crypto traders from BitMEX Co-Founder Arthur Hayes.

Our Email Addresses

Note we only distribute information from officially managed accounts and will email you from support@bitmex.com or noreply@bitmex.com. If you'd like to see the full URLS for all our support channels, you can do so here.

Seeking Support?

If you’re encountering an issue, or have a question, we invite you to reach out. Our team are available 24/7.

Contact Support

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BitMEX is a P2P crypto-products trading platform. BitMEX and the mobile apps issued under BMEX are wholly owned and operated by HDR Global Trading Limited, a Republic of Seychelles incorporated entity or its relevant authorised affiliates. Trading in cryptocurrency derivatives involves significant risks.

Please consider whether using BitMEX is appropriate for you. Please read our Terms of Service, Risk Disclosure Statement and Privacy Notice. US Persons are prohibited from accessing the services of the BitMEX trading platform. Cryptocurrency charts by TradingView.

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About

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References

Support

BitMEX is a P2P crypto-products trading platform. BitMEX and the mobile apps issued under BMEX are wholly owned and operated by HDR Global Trading Limited, a Republic of Seychelles incorporated entity or its relevant authorised affiliates. Trading in cryptocurrency derivatives involves significant risks.

Please consider whether using BitMEX is appropriate for you. Please read our Terms of Service, Risk Disclosure Statement and Privacy Notice. US Persons are prohibited from accessing the services of the BitMEX trading platform. Cryptocurrency charts by TradingView.